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Nordstrom's CEO Condemns Troubling Mob that Stole $100K Worth of Merchandise

by Venus Sanders

Nordstrom's CEO, Erik Nordstrom, has strongly criticized the audacious thieves responsible for the recent looting of a Los Angeles-area Nordstrom store, where they brazenly made off with merchandise valued at $100,000. The upscale retailer revealed that it has suffered significant financial losses due to shoplifting incidents, and this disturbing trend is echoing across the industry.

On August 12, a group of thieves, wearing hoodies and masks, descended upon a Nordstrom store in Topanga, LA. Shocking surveillance footage captured the robbers assaulting security guards with bear spray before fleeing with luxury goods. Erik Nordstrom expressed deep concern about the incident, emphasizing that the safety of both employees and customers remains a top priority. However, the financial losses resulting from such thefts are alarming.


This incident is just one among a series of attacks orchestrated by organized groups targeting retailers nationwide. Nordstrom announced during an earnings call that the company is facing "historical highs" in losses due to shoplifting. This sentiment has been echoed by other major retailers, including Dick’s Sporting Goods, Ulta Beauty, and Target. We must take into consideration that when losses like this are reported, many employees stand to lose their jobs and inflation in retail will likely continue at alarming rates.


Despite these losses, Nordstrom emphasized that it is within their projected plans and not exceeding their anticipated levels of "shrinkage," an industry term for stolen or lost merchandise. This assertion comes as Nordstrom reported an 8.3% decline in sales for the second quarter ending on July 29. Erik Nordstrom strongly conveyed his view that while the situation is unacceptable, it is being managed according to their plans. Sure...


Dick's Sporting Goods recently reported a 23% decline in profits for the second quarter, even though sales increased by 3.6%. The company attributed this drop to the challenges posed by "organized retail crime and our ability to effectively manage inventory shrink."


Target's CEO, Brian Cornell, also addressed the growing issue of shoplifting during an investor call. He stated that incidents of shoplifting involving violence or threats of violence surged by 120% in the first five months of the year. The rise in such theft-related safety incidents is deeply concerning.


The National Retail Federation, a major retail trade group, conducted a security survey involving approximately 60 retailers. The survey revealed that "shrink," representing stolen or lost merchandise, stood at an average rate of 1.4% last year, accounting for $94.5 billion in losses. The majority of shrinkage, 37%, was attributed to external theft, including incidents of organized shoplifting.


Several other retailers have also reported declining sales figures recently. Foot Locker experienced a significant stock price drop after disclosing disappointing second-quarter earnings, attributing the decline to "ongoing consumer softness." Macy's, too, witnessed a drop in its stock price following the announcement of decreasing sales in its second-quarter earnings. The company attributed these losses to reduced consumer spending and an increase in credit card delinquencies.


Nordstrom's Chief Financial Officer, Catherine Smith, indicated that consumer caution remains prevalent, leading to slowed sales in both Nordstrom's main stores and its Nordstrom Rack off-price banner. She further highlighted a gradual rise in delinquencies, which has led to increased credit losses. This trend is consistent with Macy's, which observed a 41% decline in credit card revenue. Despite the challenges, Nordstrom reported a 5.8% increase in revenues from its credit business during the quarter.


It is evident that the retail industry is grappling with multiple challenges, ranging from rising incidents of shoplifting and organized theft to cautious consumer spending and credit delinquencies. While retailers like Nordstrom are addressing these issues within their plans, the industry as a whole is facing a significant need for innovation and adaptation to navigate these complex challenges.

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